Privacy Policy

Last updated: June 9, 2026

Privacy Policy and Data Use

At Avanza Grupo Odontológico S.A.S., we value and respect the privacy of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and protect personal data through our website and communication channels, in accordance with Law 1581 of 2012 and Decree 1377 of 2013 of the Republic of Colombia.

1. Personal Data We Collect

Avanza Grupo Odontológico S.A.S. may collect personal information through:

• Contact forms and appointment requests

• Online scheduling tools

• WhatsApp, chat, email, or phone communication

• Newsletter or promotional subscriptions

• Website navigation, including cookies, IP address, and usage statistics

The information collected may include name, identification number, email address, phone number, date of birth, medical or dental history, appointment details, payment information when applicable, and any other information required to provide dental services.

2. Purpose of Data Processing

Personal data may be used for the following purposes:

• Managing, confirming, and following up on dental appointments

• Providing information about services, treatments, promotions, and clinic updates

• Preparing and maintaining patient records in accordance with health regulations

• Sending appointment reminders and treatment follow-up messages

• Responding to questions submitted through our website or communication channels

• Conducting satisfaction surveys and improving our service quality

• Complying with legal, contractual, medical, administrative, and accounting obligations

3. Rights of the Data Subject

In accordance with Colombian data protection regulations, users and patients have the right to:

• Know, update, and correct their personal data

• Request proof of authorization granted for data processing

• Be informed about how their data is being used

• File complaints with the Superintendency of Industry and Commerce

• Revoke authorization or request deletion of personal data when legal principles, rights, or guarantees are not respected

4. Authorization for Data Processing

By providing personal data through our website, forms, WhatsApp, email, or other communication channels, the user expressly authorizes Avanza Grupo Odontológico S.A.S. to process their information for the purposes described in this Privacy Policy.

5. Information Security

Avanza Grupo Odontológico S.A.S. applies administrative, technical, and physical security measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

6. Use of Cookies

Our website may use first-party and third-party cookies to improve functionality, analyze website performance, and personalize the user experience. Users may configure their browser settings to accept, block, or delete cookies at any time.

7. Data Transfer and Transmission

Personal data may be shared only with authorized partners, service providers, or third parties who support dental, administrative, technological, communication, or legal processes. These parties must handle the information under confidentiality and security obligations.

8. Data Retention

Personal data will be kept only for the time necessary to fulfill the purposes described in this Policy and in accordance with applicable health, medical record, accounting, administrative, and data protection regulations.

9. Contact Information

To exercise your data protection rights or ask questions about how your information is processed, you may contact us through:

Address: Calle 34B #65D-58, Medellín, Antioquia, Colombia
Phone: (+57) 300 307 5315
Email: grupoodontologicoavanza@gmail.com

10. Updates to This Policy

Avanza Grupo Odontológico S.A.S. may update this Privacy Policy when necessary to reflect legal, operational, or website changes. Any updates will be published on this website.